Refund policy

We are sorry you ended up on this page. We take your business seriously and we will do all we can to make things whole. In the unfortunate event you are not completely satisfied with your order, please email us at orders@onocoffeecompany.com so we can work to makes things right. 

Returns
Bags of coffee are not eligible for return. Please email us at orders@onocoffeecompany.com to coordinate a new shipment or exchange.

Incorrect Address

If a package is returned because of an incorrect address entered at the time of order and/or purchase, email us at orders@onocoffeecompany.com to coordinate a new shipment. The customer will be responsible for any additional shipping costs. 

Exchanges
Please email us at orders@onocoffeecompany.com if you receive a defective or damaged item, we will get another shipment out to you ASAP.